Episode 3: Interview w/ Heather Poole, Esq.

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Show Notes

  • 0:45 Introduction to Heather Poole
  • 2:00 Personal Background, Education and choosing immigration law (Lennie Benson)
  • 4:14 Her first legal job
  • 6:20 Starting her solo law practice
  • 8:45 Problems with answering your own phone, using answering/reception services (CallRuby.com)
  • 11:55 What is going on with her now? The transition of merging law firms
  • 14:20 History of firm (Professional Law Corporation) and Marketing (online), using marketing courses & focusing on a niche practice ares
  • 18:20 failures and successes: example of needing to know Family Law as well. See her article here
  • 24:20 Managing an office team - Using software, Microsoft Office 365, backing up data on a physical server, Abacus Law, AILA Link, Law Logix, 
  • 28:28 Being an attorney in other jurisdictions
  • 30:56 What are the Characteristics of a Good and Bad Immigration Lawyer?
  • 32:27 What keeps you up at night regarding cases? 
  • 34:30 Balancing Personal Life & Business Life
  • 38:34 Future goals in the next 10 years

About Heather Poole, Esq.


Heather focuses on helping immigrants keep their green cards despite marital breakups and successfully reuniting couples and families who would otherwise face a devastating long-term separation due to immigration imposed unlawful presence bars or other immigration barriers. She regularly represents clients in Immigration removal proceedings, asylum proceedings, and marriage and green card interviews at U.S. Citizenship & Immigration Services.

Heather is known for tacking complex family immigration cases including inadmissibility waivers for unlawful presence, fraud, criminal conduct, and past prostitution that separate many U.S. citizens from their loved ones. She also has extensive experience in abused spouse immigrant visa cases, visas for victims of violent crime, difficult marriage green card cases and conditional green card waivers.

Heather is former Chair of the American Immigration Lawyers Association (AILA) Southern California Chapter representing to the media and providing training for the third largest group of immigration attorneys nationwide. She served on AILA’s National Benefit Center Liaison Committee for two years, AILA’s publications board, AILA’s National Board of Governors, and  currently serves on AILA’s USCIS Field Operations committee, helping to challenge inconsistently applied and seemingly arbitrary policies that affect clients at CIS offices nationwide. Heather is a frequent speaker on complicated family immigration topics for AILA, the Federal Bar Association, national private CLE providers, and the Los Angeles County and Orange County Bar Associations. Her immigration articles are published by the State Bar of California, Los Angeles Lawyer Magazine, Orange County Lawyer Magazine, The Alaska Bar Rag, and AILA’s Immigration & Nationality Law Handbook andForms & Fundamentals, among other publications.

Heather is a community lawyer, often out and about, speaking at Adult schools, churches, community organizations, and colleges alerting immigrants to their rights and their legal options. Heather’s expertise is recognized and sought by community organizations, schools, and the media. She has been a featured immigration lawyer at KFI AM 640 Law Days from 2006-2010, hosted by the #1 nationally syndicated law talk radio show in the U.S., Handle on the Law. She is currently on Neighborhood Legal Services’ (NLS), Legal Aid Foundation of Los Angeles (LAFLA), and San Pedro Community Services Immigration Referral lists as a recommended private attorney.  She also teaches “Immigration Law” in the paralegal degree program at Fullerton College in Orange County, California.
She has been named a “Super Lawyer: Rising Star” 7 times when under the age of 40, a recognition only given to 2.5% of all immigration Attorneys in Southern California each year. She is listed in “Top Women Attorneys in California” in Los Angeles Magazine and has been honored by the Los Angeles County Bar Association and  the Los Angeles Superior Court for her volunteer work helping domestic violence survivors obtain temporary restraining orders. Her work with immigrants has been commended by the National Domestic Violence Hotline, Haven House – the country’s oldest domestic violence shelter, and Project Sister, a rape crisis center serving the Inland Empire where she trains hotline advocates to help immigrant crime survivors. She is also an active pro bono attorney volunteer for Esperanza Immigrants Rights Project, a division of Catholic Charities, representing detained asylum seekers in Immigration removal proceedings and volunteers for KIND (Kids in Need of Defense), representing underage children also in jeopardy of being removed who cannot afford counsel in removal proceedings.

Born in the San Fernando Valley of Southern California, Heather graduated from Cal Poly Pomona, which later designated her as a “Distinguished Alumni” in 2006 for her work with immigrants in the local community. Heather returned to Los Angeles for her entire immigration career after graduating from New York Law School, where she clerked for the New York Supreme Court Justice Lorraine Miller, the U.S Equal Employment Opportunity Commission – where she helped investigate national origin discrimination cases, and Lambda Legal Defense & Education Fund’s Legal Department. She also worked for the National ACLU President and Planned Parenthood of America’s litigation division.

For Immigration Lawyers!

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